Privacy Policy

K A Vehicle Recovery is based at 39 Ty-Draw, Church Village, Pontypridd, CF38 1UF, United Kingdom, and can be contacted on 07939 149380. This policy explains what information we collect, why we collect it, and how we look after it.

Information we collect

When you contact us by phone or use the enquiry form on this website, we may collect:

• your name and contact details (telephone number and email address);
• the location of the vehicle concerned;
• details of the vehicle, the destination and the problem described;
• any other information you choose to provide in your message.

We do not ask for, and do not want, any sensitive information such as payment card numbers through the enquiry form.

How we use your information

We use your information only to:

• respond to your enquiry and discuss recovery arrangements;
• provide the recovery, towing or transportation service you request;
• keep records of work carried out and maintain accurate business records;
• contact you about an enquiry or job you have asked us about.

Lawful basis

We process your information because it is necessary to respond to your request and to perform any service agreed with you, and because we have a legitimate interest in operating and maintaining our business records.

Sharing your information

We do not sell your personal information. We may share it only where necessary to provide the service you have asked for, or where required by law (for example, in response to a lawful request from the police or another authority).

How long we keep it

We keep enquiry and job records only for as long as needed to provide the service and meet our legal and accounting obligations, after which they are securely deleted.

Your rights

Under UK data protection law you have the right to request access to the personal information we hold about you, to ask for it to be corrected or deleted, to object to or restrict processing, and to request a copy of it. To make a request, call 07939 149380 or write to us at the address above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.